Ed has 40 years of experience in the industry, 20 of those were spent at Douglas & Gordon. He is now the co-founder of Viewber with a wealth of experience. Chris speaks with Ed to get his thoughts on what it is that makes a good estate agent.
Your clients will love you for it, but more importantly your team will love it if you’re straight with them. Honesty will always pay off in the long term.
I built a very successful career off the back of being myself, which ended up being different. So most people would turn up to valuations wearing a suit and driving a car, I would turn up wearing a red fleece on a motorbike. Being yourself customers will love it, clients will love it. But also the team like being led by someone that is different rather than someone that is run of the mill.
I think members of your team and clients and customers often get fed up with estate agents telling them how marvellous they are. Particularly your team they really appreciate it if you listen to their problems. One of the biggest issues in the industry is staff retention – if you listen to them, you can react to what the problem is, you’ll end up keeping them and clients will appreciate it too.
Follow Ed Mead on LinkedIn to hear more on his thoughts on the industry.
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